Indent Management System (IMS)
The Indent Management System (IMS) is a fully digital platform that automates and controls
the complete indent lifecycle—from customer request to dispatch execution. It replaces
manual, email-based, and paper-driven processes with a transparent, rule-driven, and SAPintegrated workflow.
IMS is accessible through Web and Mobile applications, enabling real-time collaboration
between customers, sales teams, S&D, plants, and transporters.
Key Functional Features
Digital Indent Creation
Customers, sales teams, and channel partners can place indents through web or
mobile applications.
Quota-Based Validation
Automatic validation of indents against customer, product, and period-wise quotas to prevent over-allocation.
Auto Sales Order Creation
Seamless integration with SAP/ERP for automatic sales order generation upon
indent approval.
Multi-Business Scenario Support
Supports both Delivered Process (plant-arranged transport) and XMI Process
(customer-arranged transport).
Customer Segmentation
Handles Direct Customers, Traders, and Channel Partners with configurable
workflows.
Real-Time Status Visibility
Live tracking of indent status, payment confirmation, sales order creation, and
dispatch progress.
Rule-Based Approval Workflow
Configurable approval and validation rules based on business policies.
Secure & Controlled Dispatch
Only validated and approved indents move forward to PLMS, Slot Management,
and dispatch execution.
Automated Notifications
System-driven alerts via SMS, email, or app for indent creation, approval, and
execution milestones.
Audit Trail & Traceability
Complete digital logging of all actions for compliance, audits, and dispute
resolution.
Paperless Operations
Eliminates manual forms, emails, and physical documentation.
Seamless System Integration
Integrated with SAP, TAS, PLMS, Bidding, Slot Management, and First Mile systems.